User Research Leader · 15+ Years · Healthcare · Finance · SaaS · EdTech
I connect user insight to real decisions - shaping roadmaps, surfacing opportunities, and building the research systems that make evidence-based product culture possible.
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I'm a User Research Leader with 15+ years working across healthcare, fintech, SaaS, EdTech, home services, and consulting - wherever complex, ambiguous problems need a clear path forward.
At RxBenefits, I built the organization's first strategic research and insights function, managing blended teams of internal researchers and external vendors to deliver insights that reduced costs by over $3M YoY. At eMoney Advisor, I owned end-to-end research for the #1 financial planning platform in the U.S., directly informing a portal redesign that grew users by 30%. At Angi, I repositioned an undervalued business area into a key strategic priority through large-scale mixed-methods research that drove a 25% increase in customer retention.
I gravitate toward ambiguous, high-stakes problems where there isn't a clear path yet - and where my expertise can bring teams closer to their goals with confidence.
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Testimonials
His pragmatic approach to research - focusing on just enough insight to drive meaningful decisions - allowed us to make informed choices quickly and effectively. Alex's ability to collaborate seamlessly with product management and design ensured that his findings were not just insightful but also actionable.
Alex always delivers thoughtful insights which make an impact on key product and experience decisions. In addition, he is resourceful, a great project manager, and builds great collaborative relationships across the organization. He would be an asset to any team.
We have run a lot of tests this year, and that is 100% possible because of the work Alex has done. He has helped share where the product is going. Alex is also a great cultural fit - he gives a sense of comfort and confidence in conversations, and he is active in our drive to put out a great product. I learn a lot from Alex.
Résumé